Sitting on hold

I'm sitting on hold for Sony support for my CD-RW drive. Since installing the Windows Service Pack 2 security update, Windows fails to recognize blank CD-Rs n the drive. Windows Media Player doesn't recognize it as a burning device either. At the same time, I can burn with B's Clips, Roxio Easy CD Creator and iTunes. I'm trying to decide if I can just inunstall the CD drive and let Windows reinstall it. I just don't want more trouble. Of course, as I sit here on hold, I don't expect much help from them, but it's worth a shot.