Cable ... ugh!

We've been struggling with Time Warner and poor cable reception for over a week now. We have static on three sets, and absolutely no signal on our living room TV. This is getting ridiculous. I just can't even get into the details now because it is so frustrating, but let's just say that at 10:59 p.m. Jeni is on the phone with a supervisor and no one seems to be able to say, "We'll make sure someone is there first thing tomorrow and they won't leave until you have a signal." Is that so hard? I thought that is what customer service is.